CBH Computers LTD Privacy & Cookie Statement

This Privacy & Cookie Statement is Effective as of 12 March 2024

This statement elucidates how CBH Computers Ltd (CBH) collects utilizes, shares, and processes your data. It outlines the types of information gathered and details the purposes for which they are used. Periodically, we may supplement this notice with additional information pertaining to specific interactions or to accommodate changes in our business practices affecting your privacy.

This Privacy & Cookie Statement pertains to CBH’s general privacy practices governing the collection, use, and sharing of personal information concerning our clients, business partners, suppliers, and other entities with whom CBH maintains or contemplates a business relationship and the individuals associated with them.

It does not apply to instances where CBH processes personal information on behalf of clients for their benefit and under their control, acting as a "processor," such as in the provision of Cloud Services or applications ("apps"). However, it may apply to the collection of information regarding authorised users of such services to the extent that CBH processes this data for its own interests, acting as a "controller."

Collection and Use of Personal Information

We may collect your personal information for various purposes, including:

• Accessing and utilizing websites or other online services (including "apps"): When you visit our websites or use our online services (where references to online services include desktop or mobile applications or "apps"), we gather information necessary for providing access to these platforms and for ensuring compliance with security and legal requirements. This may include recording information such as passwords, IP addresses, and browser settings. Additionally, we collect data about your activities during your visit to personalise your website experiences, record preferences and settings, and gather statistics for improving our websites, products, and services.

• Responding to requests for information, orders, or support: When you contact us (either online or offline) regarding inquiries, product or service orders, support requests, or participation in forums or social computing tools, we collect information essential for fulfilling your requests, providing support, and maintaining communication with you. This includes details such as your name, contact information, request specifics, agreements with us, and information necessary for order fulfilment, delivery, invoicing, and client satisfaction surveys. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.

We may use your personal information for purposes related to marketing, product or service improvement, safety and security, or regulatory compliance, either based on our legitimate interests or with your consent.

Sharing of Personal Information

As an IT Solutions provider collaborating with global partners such as Microsoft, Dell, HP, and others, we may share information about you in accordance with this Privacy Statement. In such instances, we grant access to personal information on a need-to-know basis solely for completing business transactions and delivering solutions.

Information Security and Accuracy

We are committed to safeguarding your personal information and ensuring its accuracy. To this end, we implement reasonable physical, administrative, and technical measures to protect your data from unauthorised access, use, and disclosure. For instance, sensitive personal information within our core systems is encrypted to enhance security.

Special Category Data

CBH does not knowingly collect personal information from children under the age of 13. Should we become aware of such information in our systems, we will promptly delete it.

For a detailed list of the specific information we hold, please contact us using the provided contact details below, ensuring that emails are sent with a read receipt.

Cookies and Tracking Technologies.

CBH leverages cookies and similar tracking technologies to enrich website user experiences, enhancing navigation, personalization, and functionality. This statement complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

These technologies help us understand how our services are used, allowing us to personalize content and improve functionality. Users have the ability to manage their cookie preferences through browser settings, including the option to deny cookies. However, it's important to note that disabling cookies may impact certain services, potentially limiting your browsing experience.

Some tracking software is provided by Google Analytics, which uses cookies to track visitor usage. The software will save a cookie to your device in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information Google Privacy Policy

Retention Period

We retain personal information only for as long as necessary to fulfil the purposes for which it was processed, including compliance with legal and regulatory obligations, dispute resolution, and the establishment, exercise, or defence of legal claims.

Contact Information

For inquiries related to this Privacy Statement, please contact CBH via email or written correspondence using the provided contact details. Your message will be directed to CBH's Data team.

Your Rights

You have the right to request access, update, correct, or, under certain circumstances, delete your personal information. Additionally, you may object to direct marketing activities. To exercise these rights, please email or write to the provided contact details below.

Right to Lodge a Complaint

If you believe that our processing of your personal information does not comply with applicable data protection laws, you have the right to lodge a complaint:

• Directly with CBH via email or written correspondence using the provided contact details.

• With the UK or relevant data protection authority.

Changes to our Privacy Statements

We may update this Privacy Statement periodically to reflect changes in our data governance practices. Revised versions will be posted here with the updated revision date. We encourage you to check back periodically for any changes or updates. In the event of a material change, a notice will be posted at the top of this page for 30 days. By continuing to access or utilize our website, services, or other systems after such revisions take effect, you are deemed to have accepted, read, and understood the changes.